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How do I query a Usage Charge of £7.49

AEDAW
Tuning in

2 weeks ago

We have been charged £7.49 this month but this doesn’t seem to be correct. How do we query it?

4 REPLIES 4

Cardiffman282
Problem sorter

2 weeks ago

Call 0345 454 1111 / 150 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

japitts
Very Insightful Person
Very Insightful Person

2 weeks ago

This can often mean a PPV event has been purchased. Have you changed your TV PIN from the default 1234?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
Forum Team
Forum Team

2 weeks ago

Hi @AEDAW 

Thanks for posting and welcome back to the community. Sorry to hear of the bill shock.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

AEDAW
Tuning in
In response to japitts

2 weeks ago

We have not purchased ANY PPV .  However, must admit we have not changed the default PIN number. So any other suggestions that might help? Thank you.

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