Showing results for 
Search instead for 
Did you mean: 

How do I cancel services for Pete’s Sake!?

Settling in

Over a month now and Virgin Media have the most DIRE service ever, cancelling technician appointments without notif, charging for service that doesn’t work, wasting literally 5 hours on calls, shunted pillar to post to overseas call centres that can’t deal with nought, mis-sold product, need I go on? 
Please, does anyone know how to speak to someone at Virgin Media in the UK to just cancel this POOR service?



Alessandro Volta

If you simply wish to cancel, with no further negotiation or discussion with VM, and you are out of your minimum term period …

You can cancel your services by post as per info below

You can send your leaving request by post to:

Virgin Media, Sunderland, SR43 4AA

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you have only recently joined VM and cancel during a minimum term period VM may (will) charge you early disconnection fees.

As per goslow. Unfortunately it seems you are now outside of your 14 day cooling off period. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here