on 25-05-2024 19:19
Over a month now and Virgin Media have the most DIRE service ever, cancelling technician appointments without notif, charging for service that doesn’t work, wasting literally 5 hours on calls, shunted pillar to post to overseas call centres that can’t deal with nought, mis-sold product, need I go on?
Please, does anyone know how to speak to someone at Virgin Media in the UK to just cancel this POOR service?
Thanks
on 25-05-2024 19:41
If you simply wish to cancel, with no further negotiation or discussion with VM, and you are out of your minimum term period …
You can cancel your services by post as per info below
https://www.virginmedia.com/help/cancel-virgin-media
You can send your leaving request by post to:
Virgin Media, Sunderland, SR43 4AA
Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.
If you have only recently joined VM and cancel during a minimum term period VM may (will) charge you early disconnection fees.
on 25-05-2024 19:56