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How do I cancel services for Pete’s Sake!?

Hatice
Settling in

Over a month now and Virgin Media have the most DIRE service ever, cancelling technician appointments without notif, charging for service that doesn’t work, wasting literally 5 hours on calls, shunted pillar to post to overseas call centres that can’t deal with nought, mis-sold product, need I go on? 
Please, does anyone know how to speak to someone at Virgin Media in the UK to just cancel this POOR service?

Thanks

2 REPLIES 2

goslow
Alessandro Volta

If you simply wish to cancel, with no further negotiation or discussion with VM, and you are out of your minimum term period …

You can cancel your services by post as per info below

https://www.virginmedia.com/help/cancel-virgin-media

You can send your leaving request by post to:

Virgin Media, Sunderland, SR43 4AA

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you have only recently joined VM and cancel during a minimum term period VM may (will) charge you early disconnection fees.

As per goslow. Unfortunately it seems you are now outside of your 14 day cooling off period. 

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Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here