Help with bill overcharged or misunderstanding

[2unique]

Hello

I'm having bill issue. I renegotiate my contract to £40.01 a month on 1gb with no activision fees and made sure no one off fees at all on the call. However I don't understand the bills it all over the place to me and even using the site breakdown I don't get what I'm missing. My bill has not been £40.01 a month yet. It's been from £39 to £66. I understand this could be me misunderstanding something but i've never missed a payment for years and now I'm getting calls and texts saying I need to pay £18odds due to late payments. I will also point out I have never had 1gb speeds since the switch. Most nights its all over the show. Like 2 nights it was at 150 on speed tests but for now lets deal with the bill and I will call one night when its bad.

I just paid £40.50 on due datish and then I got texts and calls to pay £18 because im late so I paid £19. Can someone help me understand so I can get my bill to start at the contact £40.01 a month.

Thank you for your time.

[Paul_DN]

Hi 2unique,

Thank you for taking the time to contact us Via our community and welcome back, sorry to see there is some confusion around your billing, with billing when the bill is generated if the full billed amount is not paid and the next is generated this will shows as arrears if not cleared in full, I will be more than happy to take a closer look, so I can I have sent you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.