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Help leaving

holodbo2
Joining in

a month ago

Hoping can get some ideas. Need to terminate my contract early need to move due to personal circumstances change and cant take service with me. Moving abroad. Virgin wants £400 cancellation which is crazy. Not planned process from my side. Seems being customer from day one of cable broadband counts for nothing these days. Any help be appreciated

Speed Test https://vidmate.bid/
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1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

a month ago - last edited a month ago

If your new property is abroad then you are allowed to exit with a capped charge of £288 - I think.

See this for example....

https://community.virginmedia.com/t5/Forum-Archive/Moving-abroad-cancellation-fees/td-p/5431924

And their conditions are here...

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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