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Hard credit check

Joining in

I was looking at getting virgin broadband however have had to cancel it before installation. I noticed on my clearscore that a hard credit search was done and my points have dropped by 76. I was not made aware that the hard search would occur.  In fact the advisor mentioned a soft credit check. I am in the process of applying for a mortgage and I am really concerned that this would affect my eligibility. Can this hard check be removed?


Forum Team
Forum Team

Thanks for reaching out to us @May1409, and a very warm welcome to our Community Forums and I'm sorry to hear of the unexpected hard credit check.

Please drop an E-Mail to our dedicated team via, and they will be best placed to advise if this can be removed for you



Very Insightful Person
Very Insightful Person

For what it's worth, there's not really any such thing as a "credit score". You have a statutory credit file which records your financial history, and individual lenders use their own internal scoring against that. Some CRA's (Clearscore is certainly one) then also sell you a meaningless "credit score" which is largely meaningless except as an indicator that something may be awry in the underlying data.

There have been previous threads on the subject of VM's searches and whether they are "hard" or "soft" - take a read through the following... 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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