Gig1 upgrade for £4 a month extra

[hicks]

Hi folks,

I received two emails offering me an upgrade from 500 meg to a Gig1 connection for £4 a month. I decided to bite and went through with the upgrade, receiving a confirmation mail and new contract.

The expected date for this to complete was yesterday. I'm still on 500, my VM account still shows 500 and shows no sign of a change in package.

 While signed into MyVM, I see an option for Gig1 for an extra £10.25 a month which requires new hardware.

What gives? I was emailed twice with an offer which I agreed with and followed through on in good faith. Has anyone else had this happen?

The thought of having to call in does not fill me with glee while trying to work!

Cheers!

[Cardiffman282]

Yeah I have seen a couple of posts like this where VM fail to send the upgraded Hub 4/5 that can actually deliver the upgraded speed. 

[David_Bn · Accepted solution]

Good Morning @hicks, thanks for your post and welcome back to our Community Forums!

Sorry to hear of the confusion over the ordering of the new speed for the agreed £4.00

I'd be happy to look into this for you, to see if this can be resolved for you.

Thanks,

David_Bn

[hicks]

Thanks David,

Much appreciated! Do you need any information from me?

Cheers

[hicks]

@David_Bn oops - I think I might have closed this thread by accident by marking your answer as helpful

[David_Bn]

No worries @hicks, we'll get this sorted for you regardless 😉

Thanks,

David_Bn

[Simon6350]

I have exactly the same experience clicked on a £4 1G deal that showed my £111.29 went up to £115.29 so £4 per month extra got an order and contract but it looks like for a new order and now your colleagues won't honour the deal.

[Kath_P]

HI SImon6350, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're really sorry to hear this has happened. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,