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Getting a VAT receipt

ndmoses
Joining in

Hi,

Could anybody assist me to get VAT invoices for my virgin media account. I used to get these for many years,  but they stopped being sent to me December 2022. I have checked the website for an option without success and have contacted Customer Support and they were unable to help me.

I need to get monthly VAT invoices so I can claim back the cost of my broadband from my company.

Any assistance would be greatly appreciated.

Best Regards,

Neil Moses

1 ACCEPTED SOLUTION

Accepted Solutions

Tom_W1
Forum Team
Forum Team

Hi @ndmoses thanks for your post, although we're sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into this further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

Tom_W

See where this Helpful Answer was posted

13 REPLIES 13

Tom_W1
Forum Team
Forum Team

Hi @ndmoses thanks for your post, although we're sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into this further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

Tom_W

maiobuachalla
Joining in

Hello, I need VAT receipts please, can you assist? Thank you. 

Hi there @maiobuachalla , welcome to the forum and thanks for your post.

We will certainly be happy to assist you with setting up VAT billing so you can get these receipts sent. I'll pop you a PM to confirm your details so this can be done.

Regards

Nathan

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RubenH
Joining in

Hello Virgin media team! Just like the other in this thread i'm looking to get VAT receipts for my bills. @tom_W1, @Nathan_B, is that something you can help me with? feel free to PM me!

 

Hi @RubenH 👋.

Thanks for your post regarding VAT receipts. We can certainly help you there. We will need to bring you into a private message. Just look out for the envelope on the top right of your screen or if you are using a mobile device then it will be under your profile icon. 

There will be a few questions to answer and then we can help you get your VAT receipts.

Thanks.

Sabrina

why do you only provide the solution via PM? there are many people asking the same thing, so why dont you just publish the solution for all to see? dont you see how frustrating that is and how it appears that virgin is doing something unsavoury?

Hi @shed031 

Welcome back to our community forums. The conversation is resolved in PM because we would need you to clear security and DPA for us to resolve the issue. I can see you are currently in PM with a member of our team to resolve this. Please remain in contact there and our team will do their best to resolve the issue for you.

Thanks,

Akua_A
Forum Team

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cariocauk
Joining in

I also need a VAT Invoice for my handset purchase, can you help me?

Thanks for your post on our Community Forums @cariocauk, and a very warm welcome to you!

To my knowledge, we're unable to prove VAT for handset purchases - as the other customers within this thread appear to be asking for VAT receipt for their Virgin Media accounts.

I'd be happy to however take some details from you to see if we can obtain a VAT receipt, but cannot offer you a guarantee that this will be successful.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn