on 05-10-2024 16:08
A couple of months ago I moved to a new address. Virgin closed my account and opened a new one (I wasn't aware of this at the time). I haven't ever recieved anything for this account so I don't know the account number or any details for it.
I've been getting texts from Virgin saying I've missed payments and the internet was going to be cut. I've not got any internet, but I'm still being charged for it and I'm concerned I'm going to end up with bailiffs at the door in the future for unpaid bills (I don't know how much is owed). I'm still recieving text messages warning me of **bleep** payments and how it will affect my credit rating
I've spent hours on the phone and on whatsapp with Virgin but I've been told there's nothing they can do to sort this as I don't have any details for the account and can't pass the security checks.
DO you have any advice on how to get this sorted?
on 06-10-2024 08:51
Hi C-Adams,
Thank you for taking the time to contact us Via our community and welcome, we are sorry to hear you are facing issues with an account in your new property you were unaware of, so we can try to help I have sent you an invite into a private chat, please look out for a white envelope to join.
Regards
Paul.