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Further bill after disconnection date

mjm69
Joining in

I have given my notice to VM that I would like my services to end at the end of my 18 month contract, and received written confirmation that they will end on this date (4 Nov).

However, I have now received a further bill for the continuation of my package from 5 Nov - 4 Dec, to be taken by direct debit on 4 Nov, and at a higher rate than I have been paying previously (£135 compared to £75). Why am I still being billed? Should I cancel my direct debit to prevent this payment from being taken from my account?

Thanks in advance for any advice.

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @mjm69 

Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies.

For example my billing date this month is 23rd, but it covers the services between the 19th September and 18th October. So if my services  were cancelled and disconnected on 25th then I would expect to receive a revised Final Bill with credits to cover from 26th September to 18th October.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @mjm69 

Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies.

For example my billing date this month is 23rd, but it covers the services between the 19th September and 18th October. So if my services  were cancelled and disconnected on 25th then I would expect to receive a revised Final Bill with credits to cover from 26th September to 18th October.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

mjm69
Joining in

Thank you @newapollo - much appreciated. Will wait until the disconnection date (or shortly after) to hear from them, then!

John_GS
Forum Team
Forum Team

Hi @mjm69 

Thanks for posting and welcome to the community. Sorry to hear you're leaving us firstly and that you have a bill confusion here. 

Newapollo is spot on (thank you for helping). 

I will send you a PM though to do security and can then discuss the specifics of your billing.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill