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Free xbox

Toffs24
Tuning in

on ‎21-05-2024 19:05

I got installed on March 22nd and have still not received my xbox gift.I have been lied and lied to on your useless whatsapp team and twitter team keep saying stuff like youll recieve it in 3 days thats now a month passed nothing and said receive update soon everytime and heard nothing.Its complete lies I want answers now and want my xbox.Yous have broke contract and frauded me to join.Keep fobbing me off with your circuis of a company.Exertis who I've foned have never had an order from day 1 of install.I want answers now not next week NOW....

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27 REPLIES 27

Graham_A
Very Insightful Person
Very Insightful Person

on ‎21-05-2024 19:41

@Toffs24 A member of the VM Forum Team should be able to assist you with this when they reach this thread.

Whilst waiting for them check out this help page regarding VM promotions: https://www.virginmedia.com/help/gifts?_gl=1*spwu69*_ga*ODc1MDAyNzQuMTY4MTI5NjA2OA..*_ga_7NQRHWTHK9*....

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Toffs24
Tuning in
In response to Graham_A

on ‎21-05-2024 22:42

Thanks Graham I've tried everything in the list.They have gave me every answer in the book fobbing me off.Only reason why I went with VM was for the xbox or I wouldn't have.Theres something else that must be done?I've put a complaint in still heard nothing.Where is the VM staff who work in this community help? 

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Nathan_B
Forum Team
Forum Team
In response to Toffs24

on ‎22-05-2024 08:34

Hi there @Toffs24 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues with getting your Xbox, I can certainly understand the frustration with chasing this up. I have checked and I can see the Twitter/X team are actively chasing this up so it would be best to allow them to continue helping so as not to have any overlap of it being chased etc.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Toffs24
Tuning in
In response to Nathan_B

on ‎24-05-2024 16:06

Well it's been 3 + months now and on exertis site they do next day delivery.Also exertis have never had an order from yous so this is an absolute joke onnestly 

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Robert_P
Forum Team
Forum Team
In response to Toffs24

on ‎24-05-2024 18:12

We can see you are currently discussing this with a member of our social media team, they will respond as soon as possible.

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Toffs24
Tuning in
In response to Robert_P

on ‎24-05-2024 22:37

Yes and they have ignored me for hours disgusting company 

Screenshot_20240524_223628_X.jpg

 

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Toffs24
Tuning in
In response to Toffs24

on ‎24-05-2024 22:37

Screenshot_20240524_223626_X.jpg

 

Another 1 ignoring me

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Toffs24
Tuning in
In response to Toffs24

on ‎24-05-2024 22:38

Also on whatsapp

Screenshot_20240524_223600_WhatsApp.jpg

 

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Toffs24
Tuning in
In response to Toffs24

on ‎24-05-2024 22:43

https://twitter.com/bonkers_ie/status/1793215596139511830?t=FnScaR8ocRgxDF6vgV9QfA&s=19 

At it again offering new customer to sign up promising an free xbox S when you have no intentions of doing so?When you can't even deliver February sign up for broadband deals still?People don't fall for this scam it's an absolute lie.They are scum cowboys only getting you to sign up to get them bonuses and commission don't fall for it like i did please....

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