I have been notified by my credit report that an account has been set up in my name and is in arrears. This is at a property I lived at over 10 years ago. I do not live at the property and this isn’t at my account. I need the account closed and this mark removed from my credit report. I’ve contacted virgin twice today. The first time for advice, they told me to report to action fraud and police. I have a crime reference number and action fraud told me to call virgin back and ask that this is escalated account is put on hold and they investigate how this has happened, that the account is closed. I spoke with two members of virgin staff, the second a team leader who told me there was nothing she could do as I can’t pass the security questions, I don’t know the account number. Of course I don’t know the account number or email address associated with the account as i didn’t set the account up. I only gave the details on my credit report.
im at a loss at how to get this resolved and the account closed. I’m concerned it’s in arrears and appearing in my credit file as I’m about to apply for a mortgage.
I’ve contacted equifax, and raised a case. Any ideas how else I may be able to get this resolved
