Fraud in its finest

Hi TashAngryCustom, 

Thanks for your post and welcome to our Community Forums 🙂

I understand this is an issue around your bills and how they've seemed to have become out of control whilst you've continuously paid £50.50 each month. 

Can I ask if you have access to your MyVM E-Billing please? If there was any kind of increase or added charges, you would have been able to see them on here. 

If you don't have access to E-Billing, we would have sent you paper invoices too. 

I mention this because there are annual price increases that sometimes crop up and/or PPV/usage charges that are added to the bill. If you haven't kept up to date with your invoices before paying the £50.50 one off payments each month, then your partially unpaid bills may have rolled over onto the next month in a continual cycle, building up over time.

This is why we always recommend keeping up to date with your bills via the tools we've created.

I'll send you a PM now so we can take a closer look into what's happened and get it sorted.

Speak soon.

Meg