On March 24th, 2024, I applied for a Pre-Contract deal online with Virgin media. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my application, I received no response from Virgin media.
I called their customer services to find out what was going on, and to my surprise, I discovered that my application did not go through. Their customer service representative promised to sort it out and set me up with a new contract. But instead of offering me the same deal, they offered me a new contract that was a lot more expensive than the one we had agreed upon.
I contacted them again, but they got it wrong not once, not twice, but three times. And it was only after my fourth attempt that I had to call Retentions before finally speaking to someone who got everything right.
But yesterday, April 24th, 2024, when my bill arrived for the new contract, I was shocked to see additional charges of £35 plus £5 for equipment postage, which were not mentioned during our conversation when the contract was renewed. I am extremely dissatisfied with Virgin media's customer services. After all that hassle and four contracts later, I feel like I shouldn't have bothered in the first place.
I want Virgin media to rectify this situation with the extra £40 deduction immediately and provide me with the service that I deserve. For the record, I installed the equipment myself, and I expect to be treated with the respect and fairness that any customer deserves.
To make matters worse, I spent 3 hours waiting on a reply from a Chat agent I started, not even a mention to say the Chat line stopped at 8 pm.
Feel no one wants to help.
