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First name spelled wrong on my Account

remsonreality
Joining in

Hi,

I recently purchased a broadband and O2 sim contract online, I realised my first name was spelled incorrectly on the contract (Anderemi instead of Aderemi)

I had to use the incorrect spelling in order to be able to create my virgin account online. I would like this error to be rectified and my contract updated.

I want to avoid using the "change of name" form since I have not changed my name and this error was seemingly made by Virgin Media's electronic system. But I would like my bill to reflect my true name. Can someone at Virgin change this for me?

Thanks

This is my details:

[MOD EDIT: Personal details]

7 REPLIES 7

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi remsonreality, thanks for reaching out on our help forums and welcome to the community.

Sorry to hear your name has been misspelled and you had to sign up with the wrong one for your online account with us.

Our change of name form is to not be used for correcting a name due to spelling errors, however we have a process and we can assist changing a letter or two.

We're happy to help with this, in order to make the corrections needed I will send you a PM here soon.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Dippysuzy123
Joining in

Same here Hu instead of Sue

Hi Dippysuzy123,

Thank you for reaching out to us in our community and welcome, sorry to hear your name is spelled wrong with us, so AI can help get this rectified I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

Hi,

I have the same problem.

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi TS123 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear that you're experiencing a similar problem with your name being spelt wrong on your account. I'm going to send you a private message, so I can assist further. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


Hello, I have the same issue. My first name is spelt Christopher. There is an r missing at the end. Regards, Chris 

Hi Chris 👋

Thanks for posting, and welcome to the Forums.

I'm very sorry to hear about this. We can assist you in updating your bills to show the correct name, so I'm going to send you a private message to assist further.

Please look out for it in the top-right, white envelope or by tapping your profile picture, and then "Messages".

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ