FRUSTRATION DOESN'T COVER IT..... 5% OF NETWORK SPEED / EMAIL MERRY-GO-ROUND

[IWANTBLUE]

Ok, I know the say don't shoot the messenger, but to say I'm Seething is understatement of the decade....

Recently updated my contract, upgraded infact Not happy that a 25year customer cant get the deal a new starter gets bet settled in exasperation on 500Meg BB, Mega TV with HD Movies and Cinema package and skysports.

First issue,I'm certain I asked that the package was HD Sports because we discussed the lack of Ultra-HD F1 channel as that would be another £7. but I can now see that the actual contract despite what we discussed on the phone verbally uses a crafty syntax of adding the skysports after the 'and' which 'apparently' separates it from the HD Movies and Cinema ??  Whilst Not at all Happy with this I'd put it down to me not studying the paperwork properly, so put it down to experience and have had to suck it up, but as the whole point of the sky sports was to watch the F1 , HD would have been acceptable(I agreed to that after all, but the SD quality is frankly embarrassing and virtually unwatchable.

So they said speeds might take a while to get close to max speeds, but the best I've had is about 125meg, but averaging between 40 and 90meg...(500meg !!!) however tonight its dropped to 20meg!!!

Teatime arrives and I realise we haven't signed in /activated Netflix so I tried to do this and was met with VM forcing me to change my email address as I have a legacy NTLWORLD email so 'quote' to prevent a situation where I might not be able to get access to my email??? I have to change the access email to a non virginmedia one ??

click on it , and then it asks me to sign in, and requests the new email address to be entered, sends a verification email... click on this and 3 times it tells me the verification code has expired, the last twice it said the verification email had expired , each time prompting me to try again , log in and select edit email etc.... 

attempt this 5 times as each time it sends a verification email, It either says link or email timed out...

Now over an hour of this B.S cold tea and no further forward whatsoever...

For anyone keen enough to have read my drivel this far , any help you could offer would be gratefully received as I'm ready to throw the whole lot of kit in the     as I really need some help 😛

Sorry for the Rant, but the whole process has been soooo frustrating I'm fit to burst, so really would appreciate anyone help , THANKS

Nick

[Matthew_ML]

Yes give it go and it doesn't work let us know.

Sometimes it can take up to an hour have you checked the junk / spam?

[IWANTBLUE]

yes, repeatedly checked spam etc..i still have the 3 copies of the verification email I clicked on Saturday night but still nothing for today's attempt and resend attempt either

[Steven_L]

Thanks for coming back to us IWANTBLUE. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[IWANTBLUE]

Could you take a look please Carl, I'm assuming I need to change something in the Hub (about to check again,) but when I did as you suggested it had full feed to the hub and reduced to the device on Sams...

[carl_pearce]

What type of device?

[Steven_L]

Thanks for coming back to us IWANTBLUE, I have looked into your connection on every system that we have and they are all saying that there are no issues on the system at all. The systems are all showing that the connection is running as it should do. As you're clearly still having issues, are you able to post your BQM graph on this page as the previous link you supplied does not go to your BQM. 

Kind Regards,

Steven_L

[IWANTBLUE]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7b851a4bb8a760f1785dc935929b3548c3... 

[jpeg1]

The speed test you posted earlier was done on WiFi.  You need to test broadband speed with an ethernet connected device.  VM do not guarantee WiFi speeds unless you are using their 'pods', and then only 30Mbps.

[IWANTBLUE]

Thanks for the reply, but 

If you mean the black speed test.net one, yes I know , but that was just an example, because the same phone, admittedly On my mum's gigabit download network, with the hub 5 was capable of 850 Mbps WiFi.

The same phone on my own 500mbps/hub 3 /WiFi combo  only got that AVG.18 mbps speed.

The other links /charts were ethernet/laptop device charts 

Thanks

[IWANTBLUE]

Sorry Carl missed this message...

Laptop,ethernet connected through gigabit switch direct from modem..