FRUSTRATION DOESN'T COVER IT..... 5% OF NETWORK SPEED / EMAIL MERRY-GO-ROUND

[IWANTBLUE]

Ok, I know the say don't shoot the messenger, but to say I'm Seething is understatement of the decade....

Recently updated my contract, upgraded infact Not happy that a 25year customer cant get the deal a new starter gets bet settled in exasperation on 500Meg BB, Mega TV with HD Movies and Cinema package and skysports.

First issue,I'm certain I asked that the package was HD Sports because we discussed the lack of Ultra-HD F1 channel as that would be another £7. but I can now see that the actual contract despite what we discussed on the phone verbally uses a crafty syntax of adding the skysports after the 'and' which 'apparently' separates it from the HD Movies and Cinema ??  Whilst Not at all Happy with this I'd put it down to me not studying the paperwork properly, so put it down to experience and have had to suck it up, but as the whole point of the sky sports was to watch the F1 , HD would have been acceptable(I agreed to that after all, but the SD quality is frankly embarrassing and virtually unwatchable.

So they said speeds might take a while to get close to max speeds, but the best I've had is about 125meg, but averaging between 40 and 90meg...(500meg !!!) however tonight its dropped to 20meg!!!

Teatime arrives and I realise we haven't signed in /activated Netflix so I tried to do this and was met with VM forcing me to change my email address as I have a legacy NTLWORLD email so 'quote' to prevent a situation where I might not be able to get access to my email??? I have to change the access email to a non virginmedia one ??

click on it , and then it asks me to sign in, and requests the new email address to be entered, sends a verification email... click on this and 3 times it tells me the verification code has expired, the last twice it said the verification email had expired , each time prompting me to try again , log in and select edit email etc.... 

attempt this 5 times as each time it sends a verification email, It either says link or email timed out...

Now over an hour of this B.S cold tea and no further forward whatsoever...

For anyone keen enough to have read my drivel this far , any help you could offer would be gratefully received as I'm ready to throw the whole lot of kit in the     as I really need some help 😛

Sorry for the Rant, but the whole process has been soooo frustrating I'm fit to burst, so really would appreciate anyone help , THANKS

Nick

[carl_pearce · Accepted solution]

Confirm you are getting full speed to your HUB over the VM network:

https://samknows.com/realspeed/

Create a BQM and post the live link to check your line quality.

[Alex_RM]

Hi IWANTBLUE,

Thanks for posting and sorry to hear you've had some trouble with the speeds, and changing over your sign in email.

Please let us know if you still need help with the email.

Have you been able to follow the advice from carl_pearce regarding the speeds?

Alex_Rm

[IWANTBLUE]

Thanks Alex, Il try one ,ore time, but as I say tried 5 times last night without movement 😞   I'm about to try Carl's suggestion re the speeds..

[IWANTBLUE]

Thanks Carl, I'll give that a try.. I've just used speedtest.net from my phone phone speedtest.net wifi only

[Matthew_ML]

Thank you for sending this over.

Did his tips work for you in the end at all?

[IWANTBLUE]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7b851a4bb8a760f1785dc935929b3548c30476f5"><img alt="My Broadband Ping - 18/03/2024" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7b851a4bb8a760f1785dc935929b3548c30476f5.png" /></a>

Sorry fell asleep, this particular software is new to me , but hopefully this is what he requested.. 😕

the initial test only from sams suggested 593 to router at that time and 90? on the machine side   

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7b...  

[Matthew_ML]

Thank you for sending this over, just to confirm there has been an improvement? 

[IWANTBLUE]

Hi Matthew, no still have same issues, ill try the email again now , but hopefully the links above are what he suggested?

[IWANTBLUE]

and to reconfirm, issue with email... its said sending email for verification, but I'm still waiting .... half an hour later refreshing on two devices.. over an hour no email and attempted to resend email.. nothing