Extend cancellation date

[Churchill]

Hi, I have a cancellation going through on my account on the 04/04/2024. Something has happened and is there any chance we can put this cancellation back a week or so? Thanks

[Zach_R]

Hi @Churchill,

Thank you for your post and welcome to our community forums. We're here to help.

If the cancellation/disconnection is yet to complete then you can request to delay it if you wish. Have you discussed that with the retentions team on 0345 454 1111 (or 150 from a Virgin Media landline) yet?

Thanks,