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Extend cancellation date by a week

Joining in

Does anyone know if it’s possible to extend my cancellation by one week ? 
I am leaving VM after 18 years as they have been unable to sort out overcharging on my account for the last six months , but I will be without broadband & TV for a week while I transfer over, which isn’t ideal.

is it an option ? 


Forum Team
Forum Team

Hi Rachells9 👋 Welcome back to the community forum! Thanks for posting. 

Yes of course, we can re-schedule your disconnection date (As long as it has not gone ahead yet!) 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞