Forum Discussion

JonHa's avatar
JonHa
Tuning in
2 years ago
Solved

Explore your renewal deal online - be careful; services removed incorrectly and the contract not honoured

Please be aware of renewing your contract online On the 18th June, we lost internet connection for a day at our home. While attempting to reset the router and investigate online, I was offered the c...
  • Cardiffman282's avatar
    Cardiffman282
    2 years ago

    I could set out the complaints escalation process etc but actually it's just not worth wasting any more time on VM is it? Everything that could go wrong has gone wrong (connection reliability, false marketing, long queues, lies, poor comms, mismanaged complaint, inconsistent billing, wasted time, stress). This has become the norm. Just cancel (14 day cooling off period applies) and switch to a provider that has a clue what it is doing. Links are below. 

Cardiffman282's avatar
Cardiffman282
Wise owl
2 years ago

I could set out the complaints escalation process etc but actually it's just not worth wasting any more time on VM is it? Everything that could go wrong has gone wrong (connection reliability, false marketing, long queues, lies, poor comms, mismanaged complaint, inconsistent billing, wasted time, stress). This has become the norm. Just cancel (14 day cooling off period applies) and switch to a provider that has a clue what it is doing. Links are below.