I've now twice ordered online to get broadband and tv. I've chosen an installation date and agreed the pre contract documents.
I then receive an email saying " taken a look at your order and we've noticed that there is already a Virgin Media account at the address you gave us".
I try calling the number on the email, but after spending over an hour speaking to 7 different people, I got nowhere.
They would speak to me as I'm not the existing account holder. I tried explaining I'm a new tenant from last week, but it's like banging my head against a brick wall.
Help...... Please help...
David
