Exact 30 day notice to cancel, highly disappointed

[Grehmani]

I tried to give a 34 day notice today and was told I will have to pay a cancellation fee as my contract ends in 34 days. The other option is to give a notice in 4 days time and not pay cancellation fee, so exactly 30 days. if I give a Notice 29 days or less I might have to pay for next months service. I am surprised Virgin Media cannot arrange a cancellation in advance and they want an exact notice. This is embarrassing for a company this size specially in today’s time. This leaves a really bad impression on a potential returning customer. I am sure many people will not return just because of this experience. 

[goslow · Accepted solution]

You have been given incorrect information. It has been routinely mentioned on here that you can give up to 60 days notice to cancel. Most recent topic I can find is here

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/I-plan-on-cancelling-my-contract-Wh...

confirming that.

At this point the VM forum team should step in to resolve this for you (they usually reply within a few days).

Depending on what luck you have with them, you may wish to share your (non-)cancellation experience with the OFCOM investigation into VM

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/cw_01275

No doubt it is entirely due to this sort of occurence that OFCOM is investigating VM. Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

[Kath_P]

Hi Grehmani, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been advised this. As mentioned by goslow, a cancellation notice can be given up to 60 day in advance. 

This is something we can certainly help you with but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Grehmani]

Hi goslow,

Thank you for a quick reply. This information is really helpful and I agree directly relevant to my case. 

I have also been reached out to by the VM team so let’s see how it is resolved. 

thank you

[Grehmani]

Hi Kath,

I have replied to your private message 

thank you for reaching out!