Forum Discussion

pjamesesq's avatar
pjamesesq
On our wavelength
2 months ago
Solved

Equipment return.

Over the last 2 months, following a house move, I have requested the packaging to return the VM kit on 3 separate occasions as I’m receiving frequent reminders that I’ve not returned my equipment.  
I have now been informed that, if the equipment has not been returned by 01/01/25 I will be charged £190 ! I’m trying not to be cynical and thinking that if VM don’t send the packaging………

How is the packaging sent ? Via courier? Royal Mail ? 

 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 months ago

    Hi pjamesesq, 

    We're very sorry to hear you've not received the packaging.

    You can order packaging here please ensure the correct address is used.

    If you have any further questions, please pop back to us and we'd be happy to help. 

    • pjamesesq's avatar
      pjamesesq
      On our wavelength
      2 months ago

      Thank you, Vikki.

      Is it a coincidence that I received a message from Yodel, yesterday evening, saying that they have my Virgin package and it will be delivered by 30th Dec ? If your intervention caused this to happen, thank you ! 

      • Akua_A's avatar
        Akua_A
        Forum Team
        2 months ago

        Glad to hear the packaging is on the way pjamesesq Please do not hesitate to contact us if you need any further help and we will do our best to help from here 🙂

    • JennyLynn's avatar
      JennyLynn
      Tuning in
      10 days ago

      Please can you send someone to collect my box, I am disabled and cannot get to the nearest Yodel store, it is too far away. Thank you.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        10 days ago

        JennyLynn has her own thread 

        https://community.virginmedia.com/discussions/chatter/return-equipment-and-complain-/5612106