I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of address change to (despite having sent this is in the post with my notice to cancel in writing). I have however lost the email address and need the email address asap. This is not available anywhere on the website.
Hope you are settling into your new home.
You can either email HomeMovers@virginmedia.co.uk
or send paper copies to Virgin Media, Sunderland SR43 4AA
The accepted documents showing your new address are :-
bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill
Hi @TPret thanks for reaching out to us on the forums.
I can see that the team has the team has sent an email for the home movers team.
May I ask if this email has gone through or has it bounced back?
Let us know.
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If you scroll up the page you will see the email address is shown in message 11 of this thread.