on 26-07-2022 20:48
I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of address change to (despite having sent this is in the post with my notice to cancel in writing). I have however lost the email address and need the email address asap. This is not available anywhere on the website.
on 11-12-2022 12:50
Hi @TPret
Hope you are settling into your new home.
You can either email HomeMovers@virginmedia.co.uk
or send paper copies to Virgin Media, Sunderland SR43 4AA
The accepted documents showing your new address are :-
bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill
on 11-12-2022 15:41
Hi @TPret thanks for reaching out to us on the forums.
I can see that the team has the team has sent an email for the home movers team.
May I ask if this email has gone through or has it bounced back?
Let us know.
Kind regards,
Ilyas.
on 23-03-2023 18:57
I also need this email address. I accidentally deleted the SMS from Virgin concerning my move.
on 23-03-2023 19:29
If you scroll up the page you will see the email address is shown in message 11 of this thread.
on 23-03-2023 19:31
02-11-2023 10:18 - edited 02-11-2023 11:00
Ignore, replied to wrong person, sorry!
on 02-02-2024 00:07
Hello! I also need the email address, I called twice and they give the email wrong.
Can someone help me?
on 02-02-2024 00:30
Hi lucyabril86
Unless VM have changed the address it's the same one as shown in post 11 of this thread
You can either email HomeMovers@virginmedia.co.uk
or send paper copies to Virgin Media, Sunderland SR43 4AA
The accepted documents showing your new address are :-
bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill
on 12-02-2024 07:50
Good Morning,
I was told to send my proof of address over for a new build property but no one has given me the email to send this to.
Could you send me the email address please so I can complete this?
Many Thanks and Kimd Regards,
on 12-02-2024 10:23
Hi @Amy24 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to get clarification on this, we'd suggest contacting our dedicated movers team on 0345 454 1111 (Option one, then four, then three), or 150 from a Virgin Media landline.
Regards,
Daniel