Email address to send proof of house move to

[em-heaton]

I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of address change to (despite having sent this is in the post with my notice to cancel in writing). I have however lost the email address and need the email address asap. This is not available anywhere on the website.

[newapollo]

Hi @TPret 

Hope you are settling into your new home.

You can either email HomeMovers@virginmedia.co.uk

or  send paper copies to Virgin Media, Sunderland SR43 4AA

The accepted documents showing your new address are :-

bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill

[Ilyas_Y]

Hi @TPret thanks for reaching out to us on the forums.

I can see that the team has the team has sent an email for the home movers team.
May I ask if this email has gone through or has it bounced back?

Let us know.

Kind regards,
Ilyas.

[numberonesonson]

I also need this email address. I accidentally deleted the SMS from Virgin concerning my move.

[newapollo]

Hi @numberonesonson 

If you scroll up the page you will see the email address is shown in message 11 of this thread.

[numberonesonson]

Thank you so much!

[Juhunio]

Ignore, replied to wrong person, sorry!

[lucyabril86]

Hello! I also need the email address, I called twice and they give the email wrong.

Can someone help me?

[newapollo]

Hi lucyabril86 

Unless VM have changed the address it's the same one as shown in post 11 of this thread

You can either email HomeMovers@virginmedia.co.uk

or  send paper copies to Virgin Media, Sunderland SR43 4AA

The accepted documents showing your new address are :-

bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill

[Amy24]

Good Morning,

I was told to send my proof of address over for a new build property but no one has given me the email to send this to. 

Could you send me the email address please so I can complete this? 

Many Thanks and Kimd Regards,

[Daniel_Et]

Hi @Amy24 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to get clarification on this, we'd suggest contacting our dedicated movers team on 0345 454 1111 (Option one, then four, then three), or 150 from a Virgin Media landline.

Regards,
Daniel