Elderly not supported well!

[elaine19]

My mother has been charged £25 for a sky movie that i know she has not watched or bought deliberately! She is 93, deaf and despite never having done this before she has to pay this bill??

where is your compassion and common sense? Is it possible she has been hacked? 

[Ilyas_Y]

Hey @elaine19 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the poor experience your mother has had in relation to this charge for the movie.
I will assist you on this and get you the support needed.

I will send a private message.

Kind regards,
Ilyas.

[elaine19]

How will you get in touch i havent seen an email from you?

[unisoft]

Check the envelope icon at top of the screen where the red banner and VM logo are. VM staff would have sent a "private message" using the forum's built in messaging system.

[Matthew_ML]

Hey elaine19, I can see my colleague offered to send you a PM.

As mentioned below can you see this in the envelope icon, if not let us know and I will send you one, 

[japitts]

Has your mother's TV PIN been changed from the default 1234?

That's required in order to make any purchases, or remove the requirement via the menus.

[elaine19]

I cant see an envelope

[Reece_MH]

HI elaine19 👋

If you're using a small-screened device such as a mobile, or smaller tablet, you may need to tap your profile picture and then select "Messages".

Alternatively, clicking here should take you to your Private Messages inbox 👍 Let us know if you have any further issues.

Thanks,

[elaine19]

No envelope icon

[elaine19]

Yes it has no way she could have bought this is it possible to be hacked???