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Elderly not supported well!

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My mother has been charged £25 for a sky movie that i know she has not watched or bought deliberately! She is 93, deaf and despite never having done this before she has to pay this bill??

where is your compassion and common sense? Is it possible she has been hacked? 


Forum Team
Forum Team

Hey @elaine19 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the poor experience your mother has had in relation to this charge for the movie.
I will assist you on this and get you the support needed.

I will send a private message.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

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How will you get in touch i havent seen an email from you?

Check the envelope icon at top of the screen where the red banner and VM logo are. VM staff would have sent a "private message" using the forum's built in messaging system.

Hey elaine19, I can see my colleague offered to send you a PM.

As mentioned below can you see this in the envelope icon, if not let us know and I will send you one, 

Matt - Forum Team

New around here?

Very Insightful Person
Very Insightful Person

Has your mother's TV PIN been changed from the default 1234?

That's required in order to make any purchases, or remove the requirement via the menus.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

I cant see an envelope

Forum Team (Retired)
Forum Team (Retired)

HI elaine19 👋

If you're using a small-screened device such as a mobile, or smaller tablet, you may need to tap your profile picture and then select "Messages".

Alternatively, clicking here should take you to your Private Messages inbox 👍 Let us know if you have any further issues.


Reece - Forum Team

New around here? To find out more about the Community check out our FAQ

No envelope icon

Yes it has no way she could have bought this is it possible to be hacked???