Forum Discussion

Beckyart79's avatar
Beckyart79
Joining in
2 years ago
Solved

Early termination Fee - new contract less than 14 days

Hello  really disappointed with Virgin Media.  I called up today to cancel my new contract made on the 11th April as I’d found a much cheaper deal elsewhere. I was told however if I cancelled my new...
contract termination
  • Ernie_C's avatar
    Ernie_C
    2 years ago

    It sounds to me that the OP’s previous contract was still within the period when early disconnection fees are required to cancel early.

    Asking for a new contract which you cancel within its cooling off period is not a way of getting out of contractual requirements.

japitts's avatar
japitts
Very Insightful Person
2 years ago

If you exercise your 14days cancellation rights, you'll revert to whatever contract position you were in before. The price would be higher, but presumably you were outside your minimum term and could therefore cancel with 30days notice.

The early termination fees only apply when you are breaking your minimum term.

Ernie_C's avatar
Ernie_C
Very Insightful Person
2 years ago

It sounds to me that the OP’s previous contract was still within the period when early disconnection fees are required to cancel early.

Asking for a new contract which you cancel within its cooling off period is not a way of getting out of contractual requirements.