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AndyMoet's avatar
AndyMoet
Tuning in
12 months ago
Solved

Downgrading Package

My posts are getting marked as spam for some reason, so I'll keep it short. Impossible to get through to the VM team about this so I'm asking here Can a member of the virgin team help me please, my ...
  • Adduxi's avatar
    Adduxi
    12 months ago

    Try as close to 08:00am as possible and go via Retentions.  If you just want to cancel, do so via Recorder letter.  No need to speak to anyone, just write in.  You may get a call from Retentions (or not) so it's up to you.

AndyMoet's avatar
AndyMoet
Tuning in
12 months ago

Thanks for reply. 

I tried calling 4 times, kept getting disconnected, when i finally got through he put me on hold and i disconnected again. Cant get on live chat either

Adduxi's avatar
Adduxi
Very Insightful Person
12 months ago

Try as close to 08:00am as possible and go via Retentions.  If you just want to cancel, do so via Recorder letter.  No need to speak to anyone, just write in.  You may get a call from Retentions (or not) so it's up to you.