Downgraded netflix account

[Mark131]

I recently renewed under a deal to "Keep Everything the same" including Netflix Standard and received the new contract verifying this. Now I have been informed by Netflix that VM have downgraded me to have "Netflix standard with ads"
I am being told that this is being rolled to all Virgin customers.
This was not what I agreed to

[Mark131]

I am also having the exact same problem. very frustrating

[Nathan_B]

Hi there @Mark131 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you're also having the same issue with this being changed from what you'd agreed to. I'll also pop you a PM to confirm some details.

Regards

Nathan