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Nixcrims1's avatar
Nixcrims1
Joining in
2 years ago

Doors stepped by Virgin field sales rep.

I made an initial telephone enquiry with a view to re-joining virgin and within 24hrs a field sales rep was at my door. I agreed to join virgin taking broadband and streaming TV at his discounted cost of £40/month as opposed to the advertised £45/month, he also agreed to credit me £100 for my Sky cancellation fee. To date I am still being billed at £45/month and there is no sign of the £100 credit and my field sales rep friend is no longer taking my messages. I can support all of this with evidence via my Whatsapp conversation with the guy. I have raised a complaint with virgin which they have basically ignored and resolved it by telling me to read the T&C's around billing (not good enough). I can't get to speak to anyone at Virgin, it's like banging your head up a brick wall. Where do I go from here?

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Nixcrims1, 

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm so sorry to hear that there appears to be a dispute with the cost of your bundle. I'm going to send you a private message in a few moments so that we can take a closer look at this for you. Please respond to this when you can and we'll proceed from there.

    Thanks,
     

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    If you agree to costs like this you must get a written confirmation of all the details, otherwise it’s just you word against theirs.