Don't waste your time to Cancel via phone or chat !!!

took 3+ weeks to cancel mine and now their charging me for another month!  Im guessing probably at their new price hike rate too

Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat.

Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. So don't BS me with your stupid replies please.

I will just send them a notice letter then I will cancel the direct debit. Then I will make complain via ombudsman service.

I will never ever be a customer anything related with Virgin again for their stupid give up tactics. (dropped off 3rd time after 1 hour).

I hate you VM and branson...

Tell that to your liar agents. 

If you wanna cancel beyond 30 days they charge a fee.

I had to cancel 1 week earlier than the end of bill which I already paid.

Worst company ever, filled with lies and liars...

I sent a cancellation letter out to that address last November thinking they would cancel my services, for similar reasons to you. Haven't used their broadband since and now I have a letter from BPO owing £115?!

I am using their texting service (+447533051809) right now and the agent is telling me that customers can't cancel through the post, only through the phone line. This is the wrong information since Section N.1.2 at https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end says otherwise?

I second this. I did finally get through. It took two days of being on hold. They tried to redirect to tech support maybe 5 times. I had already spent two months trying to resolve the technical issue with no resolution. You would think making the cancellation process as miserable and difficult as possible and riddled with technical problems isn’t the best way to leave already dissatisfied customers with any kind of good will towards the company. The chances of me returning to virgin media are zero. 

This is exactly what happened to me. I have been speaking to 6 different Reps all informing me that I am at the wrong department. They then keep transferring me to the wrong department. And always the Rep picks up and asks me why I want to leave Virgin Media. They ask me whether I was moving home and as soon as I say no I am not moving home, I just want to cancel they then explain that I am in the wrong department and cycle continuous. 

They have wasted nearly 2 hours of my time. After the final 6th Rep responsed with the same message, I realised that this was going no where and that it was impossible to leave Virgin unless you are moving home or moving to another provider. I even asked the last Rep if there was an incentive to convince me to stay or whether they get penalised by their supervisors if they cancel the contract. I have been with VM over 15 years and almost never called their customer helpline. I am so disappointed and really so angry that they treat people this way. 

Thank you for the address. I will send them an angry letter and also will be complainin 😠 

I have the same experience. I tried to cancel my broadband and phone package over 3 days and maybe 10 to 20 calls. At one point I managed to cancel my package but Virgin Media sent me a confirmation by email but cancelled the broadband and not the phone line (that I have never used) with a cost of £19 per month. When i call Virgin Media they tell me they can't cancel the land line now for the date I requested (same as broadband) as i mentioned i will port the number. I tell them I don't care if the number is ported to the new provider and that I want to cancel the landline and they refuse. What a disingenuous company. Does anyone knows how to make a formal complaint and finalise the cancellation? They have zero respect for their customers. Worse company ever....😡

Absolute disgrace of a company

I've tried to get through multiple times - I even had an agent hang up on me after i waited 53 minutes. I went to call back and the office was closed. 

Let me cancel? 

How do we live in a society where this is acceptable? They lure you in, sign you up so you're legally binded to them and your bank account and then they shut the door on you and leave you like roadkill. 

Appalled! 

I had sent a signed letter to Virgin media requesting the cancelation of service ( i have proof of received letter) , yesterday i received  an email with a bill showing a change of service wich shows a continuation of the service (i did not ask this!!!) and also on bill it shows a £7.5 fee late payment Charge 29th September, when i have been paying all bills by direct debit ALWAYS on time!!! is this a sort of rip off thing that VM is doing? where to complain this situation? 

I just whish i NEVER had used this internet provider, having this difficulties to came out when should be simple and straight foward, makes me say to anyone who's thinking in join VM, AVOID AS MUCH YOU CAN...