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Disconnected in error

Joining in

Virgin diaconnected our service in error. We have spent hours on the phone trying to resolve since 8:30 am Wednesday and were told it would be up to 48 hours to reconnect. It is now beyond the 48 hours and still not reconnected and Virgin have been very unhelpful. This is the third day unable to work (from home) and we can't afford more loss of work through this Virgin issue. When and how can we get reconnected!?


Forum Team
Forum Team

Hi Hortono,

Thanks for posting and welcome to our community 🙂

Sorry to hear your account was disconnected in error, I've had a look from our side and can see you've spoken with us about this today.

If it is something you still need help with, please let us know.