Didn't get new contract

[Dukepaul]

On March 2nd I choose a new 18 month contract.   First payment £120 and £140 after that.  So why when I got the bill today it was still £146? I check my contract online and it has not change why? I've been a loyal customer for over 15 year and never had a problem like this.

[Beth_G]

Hi Dukepaul,

Thank you for your post, I'm sorry to hear that there's been an issue with your new package. I'd really like to help.

I've dropped you a PM so I can take your account details and have a look 😊

[Dukepaul]

I didn't get the PM.

[Beth_G]

Oh, my apologies Dukepaul. Can you please double check your inbox again for me now? Should be showing for you.

Thanks,