Details correct on website but not through email

[JadeSolace]

Basically, I have a new bank account and I switched my new payment per bill from my old bank account to my new bank account, from my old one.
However, along with my changed account number and sort code, I also changed my name on Virgin Media through deed poll and also on my bank account. I also changed my email address.

It seems to have updated correctly on the Virgin Media website, when I check the bills area and see my payment method. It uses the correct name there.
The information update email it sent me about my direct debit does have the correct account number and sort code, but the name has not been changed.
This information update email was also sent to my old email address, instead of my new one too.

I was wondering if this was an issue in the system, or whether it's just taking time to fix itself... or if it is even anything to worry about?

[Matthew_ML]

Hey JadeSolace, thank you for reaching out and a warm welcome to the community, I am sorry to hear about this.

Just to confirm if everything has gone out and is looking like it should be this means it is fine.

Sometimes it can take the system a few days to play catch up. 

Keep us updated if anything changes 

[JadeSolace]

Hi! I managed to fix it, I had to call in about it though... 😅