Delivery and tracking issue

[Alexm2005]

I recently started began a contract around 5 days ago but have not received any information regarding the tracking number or if my order has even been shipped as well as having no account number to be able to sign in to the virgin media app. 

[John_GS]

Hi @Alexm2005 

Thanks for posting and welcome to the community. 

Sorry to hear you've not heard anything. I'll send you a PM now to assist further.

Best wishes.