Data request

[daveydear]

Hello, I made a data subject access request. I have today received 2 emails, one with instructions how to create an account to download a file the other with a link to said file.

When i try and create an account I am getting "  something went wrong "

The create password gets a green tick so it must be the email. Iv'e tried using several emails including the virgin NTL one but still cannot create an account.Can anyone advise, thanks you

[Nathan_B]

Hi there @daveydear 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you're having issues with accessing your DSAR, I'll be happy to check this for you. I'll send you a PM to this can be done.

Regards

Nathan

[用心棒 · Accepted solution]

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@daveydear wrote:

Hello, I made a data subject access request. I have today received 2 emails, one with instructions how to create an account to download a file the other with a link to said file.

When i try and create an account I am getting "  something went wrong "

The create password gets a green tick so it must be the email. Iv'e tried using several emails including the virgin NTL one but still cannot create an account.Can anyone advise, thanks you

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Consider trying the solution detailed here Solved: Re: Unable to create account to access DSAR - Virgin Media Community - 5381661

[daveydear]

用心棒  Thank you very much, the instructions in the link worked. Do not click on create account but enter email then click on NEXT then you can create an account. The Virgin staff who PM'd me sought advice from someone who deals with DSAR for Virgin  yet still failed to help me.

Unfortunately the file i was able to download has a passcode, an SMS has been sent to a mobile associated with my account, I do not have a mobile associated. I feel like i'm fighting a losing battle. Looks like they will have to post the file on CD. Thanks for your help you truly are a very insightful person 

[Daniel_Et]

Hi @daveydear, we're sorry to hear you feel this way 😔

We'll respond to your latest private message as soon as possible.

Regards,
Daniel