Forum Discussion

Babsraff_5's avatar
Babsraff_5
Tuning in
12 months ago

Credit rating ruined - facing financial hardship - advice needed

Hi community  Can anyone give any new/updated advice on how to get Virgin Media to remove “late” payments from your credit report? We have a common story to many others - we cancelled our account a...
newapollo's avatar
newapollo
Very Insightful Person
12 months ago

Hi Barbara

In regards to the credit default, have you emailed the following?

creditfileamendments@virginmedia.co.uk

It generally take up to 28 days for them to look into, update and remedy anything they have done to affect your credit rating.

Babsraff_5's avatar
Babsraff_5
Tuning in
12 months ago

Yeah thank you, no response and no update to my file. Am looking for ways to escalate given the financial impact. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for coming back to us Babsraff_5.

    Can you please confirm when you sent an E-Mail to our credit file amendments team?

    Thanks,

    David_Bn