Credit Score Ruined! Mortgage Declined
Hi Virgin Media, after numerous attempts at trying to call and get through to someone I have been unsuccessful. I am reaching out to you in utter desperation, like many others in this thread, as I he...
Forum Discussion
Gareth_L
Forum Team
Forum TeamHello cpoynton86.
Thanks for your first post and welcome to our Community.
Sorry to hear about the failed mortgage application.
As much as we would like to help, we have no way of resolving this from here sorry.
You will need to send full details to our Credit File Amendments Team.
Please find the details below.
Can you send the details to
creditfileamendments@virginmedia.co.uk
In the email you will need to include your account number, full name, contact number, account address, the company that was used to view their credit file, and any specific details related to the credit file enquiry. The credit file amendments team will action this within the next 14 days of receiving their email.
Hope that helps, and good luck with things going forward.
Gareth_L
Hi Gareth. As it’s been so long I have no way of obtaining my account number or virgin telephone number. Is this something you can help provide? Thank you
- Gareth_L
Hello cpoynton86.
We are unable to advise of account details,
If you put as much information down as possible. Address where the services were. Our Consumer underwriting Team will be able to trace the account.
Gareth_L