Urgent credit score amendment required mortgage declined
I have had no end of issues with Virgin Media since leaving my contract last year.
In the terminating of my contract I ended up having to go through the ombusdman service to resolve it who concluded the case in my favour where Virgin was ordered to give me compensation for the inconvenience caused.
Now, 3 months on from this hideously tiring process I am applying for a mortgage and I have adverse credit on my credit file from Virgin media for the payments that were resolved through the ombudsman. I urgently need these removed.
I emailed the address given and have had no response. I called and no one in customer services can help because I don't have an active account. They told me to use the chat function. I used this and they told me to call into customer services. They also gave me a second number for a collections team - the number for which is void. They all just make it up as they go along and I can't believe that it is legal to deal with people like this. It's abhorrent.
I am absolutely desperate and need virgin to immediately remove the adverse credit from my account. We need to complete on this house as soon as possible.