Create your Virgin Media O2 ID

[John_Co]

I also am experiencing this issue. I can get as far as attempting to log in to O2 if I use Firefox rather than Safari on my Mac, but then after logging in to O2 I get a message saying there was an error and to try again later. I have tried several times over the last couple of weeks since I got the original email from Virgin Media about creating my Virgin Media O2 ID.

[Ilyas_Y]

Hey @John_Co Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues you are facing with the VMO2 ID.
Are you able to clear cache and cookies and try again? If that doesn't work please try a private tab and see how it goes on.

Let us know how it goes and we can go on from there.

Kind regards,
Ilyas.

[John_Co]

I have tried both clearing my cache and cookies and a new private window in Firefox and now I cannot even get as far as before. I enter the code I was sent then click on Let's Get Started or something like that, then I get the animated infinity sign or whatever it is meant to be, but I do not get as far as logging in to O2, which I did before trying clearing my cache etc.

[Vikki_M]

Okay thank you.

Can you sign into the O2 account separately as you did previously?

Can you recall what the error message was you were getting when trying to do this via the Virgin Media O2 ID we sent?

Please pop back to us when you can. 

[John_Co]

I am trying again at the moment. I have logged in to O2 in a private window. I have logged in to Virgin Media in another private window. In a third private window I have gone to the link in the email I received and clicked to log in to Virgin Media and I am just seeing 

[Sabrina_B]

Hi @John_Co 👋.

How did you get on with this, was there any change or still the same?

Sabrina

[John_Co]

Still the same.

[Matthew_ML]

Sorry to hear this, please can you try in on Firefox or Edge if you have these.

We've had successful from people using these browsers, please do let us know. 

[Fluffy3]

hello how do i Create Virgin Media 02 ID i didn't get the email to 

[Steven_L]

Hello Fluffy3,

Welcome to the community and thanks for taking the time to post here on the forums.

If you’re a Virgin Media O2 customer, we’ll send you an email when the opportunity to link your sign in details becomes available. You’ll need to sign in and verify through both My Virgin Media and My O2 in order to link their details.

Kind Regards,

Steven_L