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ikebrites
Joining in

I got my welcome email with the account number and area code BUT when I try to create a account the site doesn't recognise my last name.

1 REPLY 1

Nathan_B
Forum Team
Forum Team

Hi there @ikebrites 👋 Welcome to our forum and thanks for your post 😊

Sorry to see there's been issues with setting your My VM account up. Just to confirm, is the last name being put in exactly as it shows on your contract? Have you also tried clearing the cookies and cache then trying again to see if this helps?

Let us know if you need further help with this.

Regards

Nathan

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