My 18 month contract expires on 2 January. I telephoned VM this week to renew and after a baffling experience with offshore who couldn't understand the letters of the alphabet in my password and being offered 74 pounds monthly for 350 broadband and home phone I found myself, amazingly, transferred to someone in the UK without ever saying I was leaving.
We agreed a price and for contract to start that day (18/12) and he offered me a one off credit of £40 to my account which he said he would do as he spoke.
I got the terms etc email and the next day the thanks for making changes emails.
My account now has two contracts attached to it. The expiring in January one and the new one which inexplicably has a start date of 25 December when it was supposed to start on the 18th.
There is zero sign of the £40 credit.
This is the first time I've spoken to anyone in the UK in years and I know there is no chance of getting past offshore a second time and that they will only tell me what they think is best to get rid of me so I see no point in telephoning again. I don't use messaging apps.
Do I hope the 25 December contract will override the earlier contract at some point, or am I in some weird world where Virgin are going to charge me twice monthly and do I write off the £40 credit?
