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Contract not gone through :S

Eza
On our wavelength

My mother accepted a contract for 250mb for £43 however this has not gone through and we have a bill for £66.73 which is stupidly high. We went back to live chat and spoke to someone at virgin media who told us everything was okay and we've have to wait for the direct debit however this is not the case and £66.73 than what we could pick online so this is obviously taking the mick.



My Broadband Ping - My Virgin Media Broadband
2 REPLIES 2

Beth_G
Forum Team
Forum Team

Hi Eza

Thank you for your post. Welcome back to the Community Forums!

We're really sorry to hear there's been an issue with an offer your Mother recently accepted.

I'm going to pop you over a PM so I can look into this further for you.

Beth

Eza
On our wavelength

I've loggged a complaint since and had an agreement over live chat. Thanks



My Broadband Ping - My Virgin Media Broadband