Forum Discussion

gcogger's avatar
gcogger
Tuning in
2 years ago
Solved

Contract end date confusion

I updated my broadband contract late last year.  When I look at my current contract, I think I know what it's saying, but not 100% sure whether Virgin will agree - maybe I'm just being paranoid!  Thi...
  • Carley_S's avatar
    Carley_S
    2 years ago

    If you still have any concerns gcogger after what has been advised and you're happy for us to take a look to see on the account itself and double check if you're still in contract we can do this. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

     

gcogger's avatar
gcogger
Tuning in
2 years ago

Thanks unisoft - that screenshot is what I see when I click on 'View contract' and is the last entry by date.  I hadn't spotted the difference between the 'Contract' and 'Update' (service receipt) entries.  The last thing in the drop down list that says 'Contract' is from July 22, so it looks OK, I think.

Looking back at the email chain when I was making the change, I had an email 10 days before the change with 'pre-contract documents' that mention an 18 month minimum term, but don't specify the start date.  Once the change was in place, I had an email stating "Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.".  That sounds pretty clear cut, I think.  Funnily enough, they sent that last service receipt as a PDF named "eContract.pdf"... which didn't help my confusion!

Thanks again.

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

If you still have any concerns gcogger after what has been advised and you're happy for us to take a look to see on the account itself and double check if you're still in contract we can do this. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.