Contract change after account name change

[Joyce-Margaret]

Last week I rang VM to change the account name from my late husband's to mine. There were no other changes. I was told that as the address hasn't changed, VM simply continue the existing contract, but under my name. This contract, £68 with discounts, ends 13th March. However, the account number WAS changed. Today, I received a paper contract in the post for me to sign and return - £111.99 apparently from 23rd January ! I have struggled to pay the monthly £68, so I shall leave VM before 13th March, giving 30 days' notice as required.

[MOD EDIT: Post split to own thread and subject title changed for clarity]

[Zach_R]

Hi @Joyce-Margaret,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear what has happened here. We're keen to get this looked into. Please respond to the private message that I'll be sending to you shortly when you can and we'll be able to proceed from there with this.

Thanks,
 

[Zach_R]

Hi @Joyce-Margaret,

Thanks for getting back to me via private message so that we could address your concerns for you. I'm glad that we were able to reach a resolution.

Please do let us know if there's anything more that we can help you with at all.

Thanks,