Contract - cancelling

[ksouth23]

Hi, my contract is up 7th September, do I wait until that date to cancel or can I do it before as I can’t afford the new charges.

[MOD EDIT: Subject title changed for clarity]

[Megan_L]

 Hi Ksouth23,

Thanks for your post and welcome back to our Community Forums 😊

Sorry to hear you're thinking of leaving us due to the price!

We can help look into this for you - You can send us your request to cancel before your contract end date, here's a link that may help to answer any other questions you may have about your contract 👉 All About Your Contract.

However, I'm also going to send you a PM now so we can chat further about why you're leaving 🤗

Speak soon!

Meg

[70sven]

Hello - my contract is ending on 16th September, because of loyalty discounts ending, my new monthly payment would have risen from £46 to £115. I have spoken to retentions 3 times to discuss reducing my package and was told that would not be possible but they could introduce new loyalty discounts that would bring my new monthly payment down to £85. I have already had the traditional “comm industry” yearly rise in April of 8.5% and now they want another 85% when my contract renews. I have been with them for 25 years and realised that loyalty is not really a Virgin Media requirement. I have given them a 30 day notice period because I am sure that if I went over into the new contract they would charge me for the package that I do not want and the only way out was to leave.

[Zach_R]

Hi @70sven,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that you're unhappy with offers discussed with the team and that you've now decided to request cancellation of your services. If you'd like us to take a closer look over things, please respond to the private message that I'll be sending your way shortly and we can go from there with this.

Thanks,
 

[70sven]

Just had my 02 bill for the last month and I’ve been charged £1.05 for responding to a Virgin Media customer survey, following me having to contact them regarding renewing my contract, which I subsequently cancelled. Please be aware do not respond to a 64084 number, this will incur a charge to you every time you respond. I could not believe this - glad I am leaving Virgin Media if this is how they make their money off their customers.

[HavencroftKev]

Yep a revolting company who clearly look to take advantage of it's customers at every opportunity, which is a shame as I like their services. 

Come December when my contract expires I'll be off too. 

[Paul_DN]

Hi 70sven,

Thank you for reaching out to us in our community and welcome, sorry to hear you were charged for responding to a survey, we are aware of this and it has been resolved,  have you spoken to O2 in regards to this to get a refund? if you haven't and are a Virgin Media customer then we can arrange a credit for you, so we can look at this I have sent you an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.

[Paul_DN]

Hi HavencroftKev,

Thank you for reaching out to us in our community and welcome, sorry to hear you are thinking of leaving once your contract ends, what issues are you facing?

Regards

Paul.

[HavencroftKev]

Hi Paul, thanks for the response.

Like I said my contract is ending on 14 December and as far as I can see VM are unlikely to offer a deal I would see as acceptable, at best I'd keep my current price and package minus TNT Sports which isn't acceptable to me.

I have been in contact with other providers such as Sky who offered me Sky Stream with Sky Movies and Sky Sports in UHD + Broadband for £45pm or £64pm if I wanted TNT sports.

I pay around £87pm currently wit VM, and if I was to lose TNT sports this price wouldn't be acceptable 

Admittedly the Broadband wouldn't be as fast but I could live with that. 

I'm also disappointed how VM treated current Maxit customers regarding the whole TNT sports fiasco.  

Regards

[Paul_DN]

Hi HavencroftKev,

Offers are usually given 30 days before your contract end date, if your Contract ends in December you will need to speak to our Customer Relations team in November, all offers change so we will be able to see what is available at the time, if we are unable to offer anything you are happy with then we can take your 30 days notice at that point.

Regards

Paul.