Forum Discussion

bigpmc's avatar
bigpmc
Tuning in
2 years ago
Solved

Contact renewal

Hello,   My package was due to expire 8th march 2024, so I rang and negotiated a new contract on the 21st February2024. I got the order and the contract documents through email but can't see a star...
  • Ilyas_Y's avatar
    Ilyas_Y
    2 years ago

    Hey bigpmc Thanks for reaching out to us here on the Virgin Media Community forums. 👋🏼

    I'm so sorry to hear about the issues you are having with the renewal, this is not what we want for any of our customers to experience. 😕
    I will assist you on the matter and investigate what has gone on.

    I will send a private message. ✉

    Kind regards,
    Ilyas.

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
2 years ago

Hey bigpmc Thanks for reaching out to us here on the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues you are having with the renewal, this is not what we want for any of our customers to experience. 😕
I will assist you on the matter and investigate what has gone on.

I will send a private message. ✉

Kind regards,
Ilyas.