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Confusing Renewal Offer

Paulo04
Joining in

on ‎10-03-2024 20:22

Hi,

I have a renewal offer in my virginmedia account which seems good. However, my current deal that is expiring includes Netflix standard that I pay £5 per month to upgrade to Premium. However the offer makes no mention of Netflix anywhere. Also I do not want the O2 sim again and it is not clear whether this is part of the Mega TV bundle. I am currently on Maxit. Can you help as online chat and the call centre have not been able to tell me this.

Thanks

 

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Steven_L
Forum Team
Forum Team

on ‎11-03-2024 08:15

Hey Paulo04,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your renewal offer at the moment. 

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

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