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Confirm installation/ no contract or zone code/ cant do anything

Joining in

I hope Virgin team can help me. I have only received an order for service to be installed on January 23. I want to confirm this, but I do not have any contract number or zone so I cannot talk to anyone about it.

Contract summary sheet nmber: 100171309345

Contract information sheet number 100171309352

Customer order number VM4282877502


I hope someone can confirm that on January 23 I will get the installation done and the rest of the information for accesing my account


thanks for the help


Forum Team
Forum Team

Hi @Gonzalogorosito 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more