Thanks for the reply Akua_A.
Briefly, in the first call I was made an offer of an 18 month contract, which the salesperson, as I understood it, described to me as a "fixed price" contract - i.e. no price rises during the 18 month term. I was wary of this claim, and I did query it, and I said that I wouldn't agree to such a contract unless I could see the documents first and satisfy myself that it really was a fixed price contract as he seemed to be describing it. The salesperson emailed me the documents and said he would call back later after I'd had a chance to look at them. I did look at them and they contained the usual wording about price rises each April of RPI plus 3.9%. So they weren't for a fixed price contract. When the salesperson called back I said that I wouldn't accept the offer because it wasn't a fixed price contract. He then started describing it as a "fixed discount" contract instead. My concern is that this felt very much like an attempt at misselling, and that a customer who wasn't as wary as I was might get taken in by it. So I would like Virgin Media to review the calls to ascertain whether my understanding of what was going on was correct, as I assume if it was they would want to put a stop to it. Thanks.
