Complaints - unable to cancel

[jellyr0ll]

How do I complain and make sure it is heard? It's impossible to get anywhere via service agents over the phone and because of deliberate delays in canceling our contract, I'm in this position now.

I submitted a complaint via the web portal around the end of Nov but received no confirmation and have no idea if it was ever received.

[MOD EDIT: Subject title changed for clarity]

[Ashleigh_C · Accepted solution]

Hi there @jellyr0ll 

Thank you so much for you post and welcome to the community forums, it's great to have you here. 

We are so sorry that you have faced this issue when speaking with our teams and this is not at all what we would want for you as a customer. 

I would be more than happy to look into this with you further via a private message, I can assure you will I will take the complaint seriously and do all I can to help. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.