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Tomo88's avatar
Tomo88
Tuning in
11 months ago
Solved

Complaint not resolved, no deadlock letter

Hi, not sure if this is on the correct board, apologies if not! First time posting! It may be a bit long winded, but hopefully it is making sense. My contract was coming to an end, so I called Virgi...
complaint
Complaints
Deadlock
  • Ayisha_B's avatar
    Ayisha_B
    11 months ago

    Hi Tomo88 👋

    A warm welcome to our Community Forums and thanks for your post.

    I am very sorry for the poor experience. This isn't the level of service we aim to provide. 

    I'm going to pop you a PM 📩 now so we can take a closer look into this.

    Hope to hear from you soon.

Tomo88's avatar
Tomo88
Tuning in
11 months ago

Funnily enough as well, ever since this started, our internet has been terrible! 🤔

Ayisha_B's avatar
Ayisha_B
Icon for Forum Team rankForum Team
11 months ago

Hi Tomo88 👋

A warm welcome to our Community Forums and thanks for your post.

I am very sorry for the poor experience. This isn't the level of service we aim to provide. 

I'm going to pop you a PM 📩 now so we can take a closer look into this.

Hope to hear from you soon.

  • Tomo88's avatar
    Tomo88
    Tuning in
    11 months ago

    Hi,

    I have responded to your message, thanks.